1.1. Access to slopes is prohibited without mountain skies or a snowboard apart from the Resort personnel or other authorized persons. Slopes are classified into 4 different colors according to levels of their complexity. Choose slopes considering your experience and physical fitness.
- Green: pistes for beginners;
- Blue: easy pistes;
- Red: difficult pistes;
- Black: very difficult pistes.
1.2. Ski slopes of the Resort shall be open and closed according to procedure stipulated by Rules and other Standard Regulations of the Resort.
1.3. These Rules are aimed to prevent accidents on the slopes of the Resort when skiing or snowboarding down the slope and assure safe skiing and snowboarding of the visitors on the slopes. Slopes shall mean ski slopes specially equipped for skiing and snowboarding with artificial lighting, passenger ropeway, special signs, surface marking, and protective nets.
1.4. Every visitor shall familiarize themselves and strictly observe the Rules when skiing or snowboarding down the slopes. It is prohibited to downhill using sports equipment and appliances other than mountain skies or snowboards. Visitors are forbidden to downhill outside the specially equipped slopes and areas between the slopes not equipped with protective constructions, having no surface marking and not patrolled as a result of which there can arise a threat of an avalanche, this also concerns steeps and rocky areas. Mountain skiers and snowboarders downhilling in such areas shall be solely responsible for their safety.
1.5. Without permit of the Resort Management visitors are forbidden to use line rods, gates, markers, etc. installed on the slopes and meant for training events held by instructors or formal sport teams.
1.6. By entering slopes of the Resort, the visitors shall confirm their complete awareness and acceptance herewith, the visitor (the child of the visitor) having no medical contraindications to practice mountain skiing or snowboarding (passed medical examination, survey, accepted for a course of physical training and sports), having basic skills of safe skiing (snowboarding) can take part in skiing (snowboarding) at their own responsibility – the visitor shall understand that mountain skiing (snowboarding), using ski-lifters and entering a ski slope are connected with an increased risk of getting and injury when falling (clashing, slipping off the slope, etc.), the visitor shall independently assess their body abilities (fitness shape) and its correspondence to physical load conditions, gained downhilling skills, skills in using a ski-lift, weather conditions (exposure to low temperatures, wind, precipitations), length and complexity level of the chosen slope as well as general conditions of skiing and snowboarding. Visitors are warned against the specified peculiarities and risk of getting injuries, they also accept any further responsibility connected with consequences of downhilling a ski slope. When children enter ski slopes their parents (or other full-aged persons accompanying them) shall be responsible for consequences of children tolerance on a ski slope and to clarify hereon.
1.7. Beginners and visitors having moderate skiing or snowboarding skills are recommended to use services of the Resort instructors to acquire skills of safe downhilling, as well as to use a ‘training’ slope (the slope with the least angle and shortest length of a piste).
2. Rules of Conduct on Slopes
2.1. Visitors using slopes of Shymbulak Ski Resort shall observe the Rules of Conduct as follows:
Mutual respect. A skier or a snowboarder shall behave in such a way not to cause any danger or damage to surrounding persons.
Speed limit. A skier or a snowboarder shall have a controlled motion. Their speed and way of downhilling a slope shall correspond to their personal abilities, prevailing conditions on the slope, state of snow, weather conditions and number of other skiers or snowboarders on the slope. A skier (snowboarder) shall always have a possibility to stop and give the way.
Motion path selection. A skier (snowboarder) moving up the slope shall select their motion path in such a way not to endanger people down the slope. A skier (snowboarder) being or moving down the slope shall prevail. A skier (snowboarder) moving up the slope shall keep a distance sufficient for any maneuvers for the one down the slope. When clashing the skier (snowboarder) moving up the hill shall be responsible.
Overtaking. A mountain skier or a snowboarder can overtake another mountain skier or a snowboarder provided a sufficient free area is left for the mountain skier or the snowboarded being overtaken to make any intended or unintended motion. Within all the process of overtaking the one who overtakes shall be fully responsible not to cause any obstacles to the mountain skier or the snowboarded being overtaken. This also relates to overtaking people standing still.
Entering, moving off, moving up the slope. A mountain skier or a snowboarder entering a marked slope, moving off after a stop or moving up the slope shall look up and down the slope to assure they can start moving and not to cause any danger to themselves and the surrounding persons.
Stop on the slope. A mountain skier or a snowboarder shall avoid any unnecessary stops at narrow or poor seen areas of the slopes. In case of a forced stop it is recommended to occupy the opposite side of the slope and stand face-off to the slope edge. A fallen mountain skier or a snowboarder shall get up as soon as possible and keep on moving.
Unequipped going up and down. An unequipped mountain skier or snowboarder going up or down the slope shall stick to the slope edge.
Signs and marking. A mountain skier or a snowboarder shall follow signs and marking. The mountain skier or the snowboarder not following rules and not considering information on signs shall be fully responsible for their safety.
Accidents. A witness to or a participant of an accident shall immediately inform a watch officer on the accident via the telephone: +7 (727) 331 7777 or +7 (727) 330 85 00. A mountain skier or a snowboarder witnessing the accident shall inform on the accident stay next to the injured person till lifeguard arrive and help diligently. All mountain skiers and snowboarders and other witnesses regardless of their participation in the incident shall exchange contact information after the incident.
It is expressly prohibited tobe within the territory of ski slopes under the influence of intoxicants.
Children. It is highly recommended to equip children with necessary protective equipment (protective helmet, protective glasses, gloves, etc.).
Out-of-piste downhilling. The territory outside the equipped slopes and areas between the slopes is not equipped with protective constructions, has no marking and is not patrolled as a result of which there is an avalanche hazard which also concerns unmarked steeps and rocky areas. Mountain skiers and snowboarders downhilling in these areas shall be fully responsible for their own safety.
3. Miscellaneous Provision
3.1. Conduct of the Resort visitors on the slopes shall meet these Rules, Rules of Conduct within the Territory of Shymbulak Ski Resort and other mandatory rules adopted within the territory of the Resort, visitors shall not bother the Third Parties cause any danger to their life and health or in one form or another limit their freedom. A visitor shall bear responsibility for all the above stated actions further to current laws of the Republic of Kazakhstan.
3.2. Visitors shall be responsible for intended unlawful actions violating hereof as well as for intended property damage of the Resort or the Third Party for causing any harm to life and health of the Third Party when downhilling further to current laws of the Republic of Kazakhstan which also includes property liability to compensate caused property damage as well as responsibility for causing harm to life and health of visitors.
3.3. The Resort Management shall not bear any responsibility for consequences related to violating by visitors hereof and other mandatory rules effective within the territory of the mountain ski facility for damage caused to visitors by actions of the Third Party on a slope as well as for health state of the visitors and potential accidents when downhilling and being present on the slopes (injuries, bruises, etc.). Visitors shall assume responsibility for all the consequences and risks related to careless damage of their own health when downhilling and release the Resort Management from any complaints related thereto including claims to reimburse damage caused to life and health, moral harm and other damages.
3.4. These Rules shall be mandatory to follow for representatives (employees, visitors) of legal entities of any type of business including individual entrepreneurs for all club card holders and other card holders when ordering service, being present within the territory of the Resort ordering service for a group of persons.
3.5. Should a visitor fail to follow hereon the Resort Management shall be entitled to terminate their resort card/receipt.
3.6. Management of Shymbulak Ski Resort shall have a right to unilaterally amend Rules of Conduct on Mountain Slopes of the Resort as well as any other mandatory requirements and rules adopted within the territory of the Resort. The specified amendments hereto shall come into effect when presented on information stands within the territory of Shymbulak Ski Resort and/or in the Internet - www.shymbulak.com. Visitors shall independently familiarize themselves with the stated amendments hereto.
3.7. Primary task of the Resort Management is to assure safety and comfort for every visitor of Shymbulak Ski Resort. Visitors shall follow rules of conduct and respect other visitors and the Resort employees. Should a visitor conduct unacceptably the Management shall be entitled to withdraw a resort card from the visitor.
3.8. Management of Shymbulak Ski Resort shall reserve the right to withdraw an effective resort card should downhilling skills of the visitor not correspond to minimal requirements.
3.9. Using a ski-lift within the territory of the Resort shall only be allowed when presenting an effective resort card. Visitors shall always be ready to present a resort card at the first demand of the Resort employees. Resort cards are individual cards and shall not be subject to resale. In case of an attempt to resale or to transfer a resort card to the Third Party or its improper using the Management shall withdraw the resort card.
3.10. Receipt of tourists without skies and/or a snowboard shall be invalid for those downhilling.